Unblocking e-mail address

If you're not receiving automated e-mails from FleetGO, your e-mail address might be on a blacklist. At first we advice you to check if the email got into your Spam box. If this is not the case, you can follow the next steps to unblock your e-mail address for FleetGO e-mails. 

Steps to unblock your e-mail address:

1. Login at FleetGO web
2. Navigate to Employees
3. The yellow shaded text are the blocked e-mail addresses
4. Click hamburger icon (horizontal bars) 
5. Choose: Remove e-mail suppression
6. Click OK for confirmation
7. E-mail address is now unblocked and the text has no shading

addTip: unblocking an e-mail address within FleetGO doesn't mean this e-mail address is unblocked from a blacklist. It might be possible that you have to repeat these steps in the future when you experience problems with receiving the e-mails from FleetGO.

Login issues for users

If you have an user role within FleetGO and cannot login since you can't receive e-mails, please contact the Admin of the FleetGO account. Admins can unblock your e-mail address by following aforementioned steps. After unblocking you can send a password reset via Login page of FleetGO.