FleetGO Login and Access Guide

Welcome to FleetGO — we’re delighted to have you onboard! This guide will help you
get started with the FleetGO platform, whether you’re logging in for the first time, downloading the mobile apps, or updating your personal settings. It also includes important information to review before your first login, ensuring a smooth and secure start.

Follow the steps below to activate your account, access the FleetGO Portal, and begin using the system efficiently.

Before You Log In – Important Information

Before signing in for the first time, take a moment to review the following key points about your account, access, and technical setup.

A. Account & Access

Account Activation
New users will receive an activation email from FleetGO. Click the link in this email to set your password and activate your account. Please note that the activation link is valid for 24 hours, so it’s best to complete this step as soon as possible.

Password Rules
For your security, passwords must meet FleetGO’s standard requirements:

• At least 8 characters
• Contains one uppercase letter

• Includes one number

  
  Tip: Consider using a short passphrase (for example, “BlueCarRiver7”) instead of a single word — it’s both stronger and easier to remember. 

Depending on your company’s setup, two-factor authentication (2FA) may also be required when logging in.

Roles and Permissions
Every user in FleetGO has a defined role, which determines the level of access:

• Admin – Full access to all data, settings, and reports.
• Main user – Can view data and reports with limited editing rights.
• Driver – Can view only their personal trips and tachograph data. Your company administrator can adjust these permissions if needed.

B. Technical Requirements

Certain functionalities within FleetGO platform are not supported if you use the browser Interner Explorer. This relates to the fact that Microsoft is phasing out this browser. Microsoft recommends using the new Microsoft Edge as your default browser. Microsoft Edge supports backward compatibility for Internet Explorer 11. We recommend you to use Microsoft Edge or one of the following supported browsers:

Supported browsers:

Google Chrome: latest two versions.
Mozilla Firefox: latest two versions.
Microsoft Edge: latest two versions.
Apple Safari: latest two versions.

Tip: Our testing suggests that Google Chrome provides the best performance when running FleetGO.

We always recommend a certain browser configuration as well;

- JavaScript must be enabled
- Cookies must be enabled

Make sure your network or firewall allows access to FleetGo domains, including:

• portal.fleetgo.com
• api.fleetgo.com

If you plan to upload tachograph data manually, note that FleetGO uses the .DDD file format for both driver and vehicle downloads. 

C. Apps and Mobile Use

FleetGO offers mobile apps to make tracking, inspections and compliance checks easy on the go. The apps require access to your device’s Location and, if applicable, Bluetooth to ensure accurate data collection.

All data syncs automatically once the device has an internet connection. You can also enable push notifications to receive alerts about important events.

- Support for iPhone: iOS 9.0 and higher
- Support for Android: Android 4.4 and higher
 

D. Support and Documentation

If you ever need help, FleetGO offers a full support portal with FAQs, manuals, and video tutorials:

Visit for self-service documentation.

For direct technical assistance, email the team via support@fleetgo.com or give them a call at 03333 000 321

When contacting support, please include your company name, user email, and a brief description of your issue to help our team resolve it quickly.
 

1. Getting Started

Before you log in, make sure you have:

• A valid FleetGO account (automatically created by FleetGO after signing up or created by your company administrator).
• Your login credentials (email address and password).
• Access to either the FleetGO Web Portal and/or one of the FleetGO Mobile Apps.
• Once everything is ready, you can sign in and start exploring the platform.
   

2. Accessing the FleetGO Portal

FleetGO can be accessed in two main ways, through the Web Portal or the Mobile App, depending on your role and responsibilities.

Option 1 – Web Portal

The FleetGO Web Portal provides full functionality and is best for daily management, data analysis, and compliance monitoring.

To log in:

• Open your web browser (Google Chrome is recommended).
• Go to: https://app.fleetgo.com/LogOn?language=en-gb 

• Enter your email address and password.
• Click Login.

Tip: Bookmark the login page for quick access next time.

If you’ve forgotten your password, click “Forgot Password?”, enter your email address, and follow the reset instructions sent to your inbox.

Option 2 – Mobile App

FleetGO offers two mobile apps designed for different purposes and user roles.

After installing the app:

• Open the app on your device.
• Enter your FleetGo username and password.
• Tap Login to access your account.
   

3. First-Time Setup (Recommended)

Once you’re logged in, it’s worth spending a few minutes personalising your account and exploring the portal layout.

• Update your password: Even if you’ve just set it, changing it regularly is good security practice.
• Verify your profile details: Go to User Settings → Profile to confirm your email address and contact information.
• Set your default start page: We recommend changing it to “Tachograph – Analysis Cockpit” so you see compliance data immediately after logging in.
• Explore the main menu: Located on the left side of the portal, this menu helps you navigate to key sections like Trips, Map, Tachograph, and Reports. Take a few moments to familiarise yourself with where things are.

4. Need Help?

If you encounter any issues while logging in, setting up your profile, or downloading the apps, we’re here to help.

Visit for our Help Center for step-by-step articles, or contact our Support Team at support@fleetgo.com or give them a call at 03333 000 321

Please include your company name, username, and a short description of the issue so we can assist you as quickly as possible.